Privacy Policy

Privacy Policy
Effective Date: July 7, 2025
Contact: info@shop-elegancehouse.com

At Elegance House, we are committed to protecting your privacy and ensuring that your personal data is handled with care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services. By using this site, you agree to the terms outlined below.

Information We Collect
When you browse or make a purchase through our website, we may collect the following information:

– Personal details such as your name, email address, shipping and billing address, phone number, and payment method.
– Order information including your purchase history and preferences.
– Technical data such as your IP address, browser type, device, and how you interact with our website.
– Communication content if you contact our customer support.

How We Use Your Information
We use your information to:
– Process and fulfill your orders
– Communicate with you about your order or account
– Respond to your customer service inquiries
– Improve our website, products, and customer experience
– Send promotional updates if you’ve opted in

We do not sell or rent your personal information to third parties. Your data is only shared with trusted providers who help us operate our business, such as payment processors, shipping services, and analytics platforms. These providers are required to handle your data securely and lawfully.

Your Rights
You have the right to:
– Access the personal data we hold about you
– Correct any inaccuracies in your information
– Request deletion of your data where permitted by law
– Withdraw consent to marketing communications at any time

To exercise your rights, please contact us at info@shop-elegancehouse.com.

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Cookie Policy

At the end of this Cookie Policy, you will find a list of our cookies. We use the following cookies:

1.1 Strictly Necessary Cookies
These enable services that you have specifically requested. These cookies are essential in order to enable you to move around the website and use certain features, such as accessing secure areas. Without the use of these cookies, the services you have requested, such as shopping carts or e-payment, cannot be provided.

1.2 Functionality Cookies
These cookies remember what you have selected to enhance your experience. They are used to recognise you when you return to our website and allow the website to remember choices you make (such as your username, language, or region). This enables enhanced and personalised features, such as greeting you by name. They can also be used to remember your changes to text size or type and other parts of our website that you can customise. They may also provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies is anonymised so that your browsing activity on other websites cannot be tracked.

1.3 Tracking, Targeting, or Advertising Cookies
These cookies collect information about your browsing behaviour. They record your visit to our website, the pages you have visited, and the links you have followed. They are used to:

  • Show you adverts that are more relevant to you and your interests

  • Limit the number of times you see an advert

  • Measure the effectiveness of advertising campaigns

  • Track whether you have clicked through to our website from one of our partner websites

We use this information to make our website and adverts (including product recommendations) more relevant to your interests. These cookies are also set by third parties (including advertising networks) with our permission. This information may be shared with other organisations, such as advertisers, and used to show you advertisements on third-party websites or apps (or by email, if you have consented).

1.4 Changing Your Browser Settings
If you do not change your browser settings but continue to use our website, we will assume that you are happy for us to continue to download cookies to your device. Whether or not you allow us to download cookies is your decision, but if you choose to disable cookies by changing your browser settings, our website and its features may not work in the same way or provide the same personalised experience. If you delete all your cookies, you will need to update your settings with us again. If you use a different device, computer profile, or browser, you will need to set your preferences again.

1.5 Opt-Out Options
Opt-out options are available to prevent you from receiving targeted advertising from third parties:

For more information about cookies, please visit:

Privacy Policy

Declaration on the Collection of Personal Data
This Personal Data Collection Statement (“PICS”) is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations:

  • For what purpose your personal data will be used

  • To whom your personal data may be disclosed

  • How to send requests to view or correct your data

We may revise this PICS by amending this page. Please check this page from time to time for any updates.

1. User Data

“We”, “us”, “our” means the data user.

2. Data Subjects

This PICS applies to the personal data of (“you” or “your”):

  • Visitors: individuals who visit our website

  • Users: individuals who purchase, request, or receive products

  • Contacts: individuals who contact us via our website, email, or other means

3. What We Collect

3.1 Types of Data:

  • From Visitors: IP address or other unique device identifiers

  • From Users:

    • Username

    • Account password

    • Full name *

    • Email address *

    • Billing address *

    • Delivery address *

    • Payment information *

    • Telephone number

  • From Contacts:

    • Full name *

    • Email address *

    • Any other personal data you provide

(* denotes mandatory personal data)

3.2 If you do not provide mandatory personal data, we may not be able to provide you with access to our website, deliver products, or respond to your communications.

4. Purpose and Use

We may collect, store, process, transfer, and use your personal data for purposes including:

  • Providing products, managing and fulfilling orders, processing billing and payment

  • Monitoring and analysing website use

  • Personalising your website experience

  • Improving our website and products

  • Research, development, and product testing (including machine learning)

  • Customer service and responding to enquiries

  • Non-marketing communications (order confirmations, dispatch notices)

  • Technical and security purposes

  • Fraud prevention

  • Compliance with legal or regulatory obligations

  • Direct marketing (only with your consent)

5. Transferees (Who We Share Data With)

We may disclose your personal data to:

  • Employees and officers of our company and subsidiaries

  • Shopify Inc. (website/IT services)

  • PayPal Holdings Inc. and other payment processors

  • Suppliers (to facilitate product dispatch)

  • IT and cloud service providers, analytics providers, admin service providers

  • Insurers and bankers

  • Legal, financial, and accounting advisors

  • Government agencies, regulatory authorities, or law enforcement (when required)

  • Fraud prevention partners

  • Other companies during business mergers, acquisitions, or reorganisations

6. Cookies

See our Cookie Policy above.

7. Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. After this, data will be destroyed.

8. Access and Correction

Under the PDPO, you have the right to:

  • Request a copy of your personal data

  • Request corrections to inaccurate data

We may charge a reasonable fee for processing such requests.

9. Direct Marketing

  • We may use your personal data to market our products directly to you (with consent).

  • Types of data used: full name, email address.

  • Activities: promotional materials, product updates, festive greetings.

  • You can opt in or opt out at any time.

  • You can stop receiving marketing by emailing us or replying “unsubscribe.”

Questions or Concerns
If you have any questions about how your data is handled, or would like to make a request, please contact us at:
info@shop-elegancehouse.com

We appreciate your trust and are committed to protecting your privacy.