Returns and Exchanges

Return of Goods
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.

I Have Received a Faulty Item
If you have received a faulty item, please contact our support team immediately with the following information:

  • Your order number

  • Which item is damaged

  • A description

  • Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note, or replacement without proof of damage from a member of our support team.

I Have Received the Wrong Item
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number

  • The name of the item you did not receive

  • The name of the item you did receive

  • A photo of the item you received

Exchange
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For Faulty Products
If the product is faulty, has been damaged in transit, or is otherwise defective, there is no return charge.

If I Want to Return the Item(s)
If the customer has purchased the wrong product, it does not fit, or is no longer wanted, the customer is responsible for the actual cost of return shipping and the return receipt.

Return Address

Company: Yiwu Cujia Trade Co.

Consignee: Luna

Contact: 15356945523

Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province

Please don’t hesitate to always reach out to our customer support as well: info@shop-elegancehouse.com

Cancellation Policy
If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed.
In this case, kindly wait upon the receipt of the order. Thank you for your understanding.

Please don’t hesitate to always reach out to our customer support as well: info@shop-elegancehouse.com

Imprint

Company Info – Titan Commerce Limited
 • Company Name: Titan Commerce Limited
     • Registration number (BRN) : 77861582
 • Type of Company: Private
 • Nature of Business: Retail trade (Code: 047)

📍 Registered Office Address (Hong Kong):
 • Flat/Floor: 2301, 23/F
 • Building: Bayfield Building
 • Street: 99 Hennessy Road
 • District: Wan Chai
 • Region: Hong Kong

Contact Form
Here should be your contact form

Track Your Order
Here will be the tracking option for customers implemented by us through Rush

Size Guide

Men’s Sizes:

US-Size EU-Size Chest (cm) Waist (cm) Hip (cm) Leg Length (cm) Arm Length (cm)
XS EU 44 86–91 71–76 86–91 76–79 58–60
S EU 46 91–96 76–81 91–96 79–81 60–62
M EU 48 96–101 81–86 96–101 81–84 62–64
L EU 50 101–106 86–91 101–106 84–86 64–66
XL EU 52 106–112 91–97 106–112 86–89 66–68
2XL EU 54 112–117 97–102 112–117 89–91 68–70
3XL EU 56 117–122 102–107 117–122 91–94 70–72

Women’s Sizes:

US-Size EU-Size Chest (cm) Waist (cm) Hip (cm) Leg Length (cm) Arm Length (cm)
XS EU 34 81–84 63–66 88–91 76–79 57–59
S EU 36 86–89 68–71 93–96 79–81 59–61
M EU 38 91–94 73–76 98–101 81–84 61–63
L EU 40 97–102 79–84 104–109 84–86 63–65
XL EU 42 104–109 86–91 111–116 86–89 65–67
2XL EU 44 111–116 94–99 119–124 89–91 67–69
3XL EU 46 119–124 102–107 127–132 91–94 69–71